Privacy Policy

General

This website is owned by FrontLetter s-bvba, Blankenbergse Steenweg 287, 8000 Brugge, BTW BE0694 877 811, email: hello@frontletter.io, Telephone: +32 (0)50 73 13 06. The website was made by FrontLetter s-bvba.

FrontLetter only uses and processes your Personal Data in accordance with the Regulation of 27 April 2016 on the Protection of Natural Persons with regard to the Processing of Personal Data and on the Free Movement of such Data (GDPR).

This Privacy Statement describes how FrontLetter may use, process, store and disclose Personal Data that we may collect about you as a user of our Website.

What Personal Data do we collect from you as a visitor of our Website?

When ordering or registering on our site, as appropriate, the user may be asked to enter his/her name, gender, date of birth, email address, mailing and billing address, phone number, credit card information, address or other details to help the user with his/her experience.

When do we collect Personal Data?

We collect information from you when you register on our site, place an order, subscribe to a newsletter, fill out a form or enter information on our Website.

For which purposes and legal grounds are my Personal Data being processed?

Your Personal Data is being processed for the following reasons and based on the following legal grounds:

How long will my Personal Data be stored?

The Personal Data will no longer be stored than is necessary for the purposes for which the Personal Data are processed.

How do we protect your Personal Data?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. We use regular Malware Scanning.

Your Personal Data is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. We implement a variety of security measures when a user places an order to maintain the safety of your Personal Data.

All transactions are furthermore processed through a gateway provider and are not stored or processed on our servers. We do not sell, trade, or otherwise transfer to outside parties your Personal Data. It is also important to note that we do not allow third party behavioral tracking.

Do we use cookies?

To help analyze how you and other visitors navigate our Website, and compile aggregate statistics about site usage and response rates, we, with assistance from third-party analytics service providers, collect certain information when you visit our Website. This information includes IP address, geographic location of the device, browser type, browser language, date and time of your request, time of your visit, page views and page elements that you click.

We may use cookies to assist us in collecting and analyzing such information. We use this information to provide better, more relevant content on our site, to measure the effectiveness of advertisements, to identify and fix problems, and to improve your overall experience on our site.

For more information, please view our cookie policy.

What are your rights?

Right of access/rectification/erasure of your Personal Data

The right of access gives you the right to obtain a copy of your Personal Data as well as other supplementary information. It helps you to understand how and why we are using your Personal Data, and check whether we are doing it lawfully.

In addition to a copy of your Personal Data, you will also receive the following information: the purposes of the processing, the categories of Personal Data concerned; the recipients or categories of recipient we disclose the Personal Data to; the retention period for storing the Personal Data, information about the source of the data and the existence of automated decision-making.

You also have the right to have inaccurate Personal Data rectified or to have incomplete Personal Data to be completed, through providing us with a supplementary statement. You also have the right to have your Personal Data to be erased without any unreasonable delay when you have a legitimate request. You can exercise your rights by sending a mail to hello@frontletter.io upon which we will satisfy your demand within one month.

Right to restrict/object against the processing of your Personal Data

You have the right to restrict the processing of your Personal Data in certain circumstances. This means that you can limit the way that we use your Personal Data.

You also have the right to object to the processing of your Personal Data. This effectively allows you to ask us to stop processing your Personal Data. The right to object only applies in certain circumstances. Whether it applies depends on our purposes for processing and our lawful basis for processing.

You also have the right to object the processing of your Personal Data for marketing purposes without the need to submit a reason. You can exercise your rights by sending a mail to hello@frontletter.io upon which we will satisfy your demand within one month.

Right to data portability

The right to data portability gives you the right to receive certain Personal Data that you have provided to us in a structured, commonly used and machine readable format. It also gives you the right to request that a controller transmits this data directly to another controller.

You can exercise your right by sending a mail to hello@frontletter.io upon which we will satisfy your demand within one month.

Right to withdraw consent / right to file a complaint

You have the right to withdraw your consent at any time. You can exercise your rights by sending a mail to hello@frontletter.io upon which we will satisfy your demand within one month. You also have the right to file a complaint concerning the processing of your Personal Data by us with the Belgian Data Protection Authority.

What if I still have questions?

If you have any questions about our Privacy Statement, please contact us through mail to hello@frontletter.io.